Help and FAQ's
How can I track my order once it has been dispatched?
For UK and Overseas orders, we use a tracked Royal Mail service to offer peace of mind, whilst your order is in transit. Once your order has been dispatched from our warehouse, you will receive an automated email, containing a tracking number, to allow you to trace and locate your parcel on the following website: royalmail.com/track-your-item.
Can I return an item and how do I do it?
We accept returns up to 30 days from date of order. You can return any unworn items as long as the item is in perfect condition with all tags attached to the garment and all packaging of item returned also. Please note that UK and overseas customers will need to pay for any postage costs incurred when returning items. To return your unwanted item(s), please enclose the garment(s) in a secure package and send it to The Labels Outlet, 1C Restormel Industrial Estate, Liddicoat Road, Lostwithiel, Cornwall PL22 0HG United Kingdom.
Can I exchange an item?
We are happy to exchange items for UK customers only. Items returned for exchange must be in perfect condition with all tags attached to the garment and all packaging of item returned also.
For more information about returns and exchanges please see our dedicated returns page.How long will it take to process my refund?
How Long will it take to process my refund or exchange?
We can only process a refund or exchange once the item has been received back to us. All returns are processed in order of receipt and all garments are inspected before a refund is processed. We aim to refund your return within 3 working days of receiving it, however, please note that during busy periods, it may take up to 7 working days for your refund to be processed.
Can I cancel or amend my order?
Yes you can cancel or amend your order before it is dispatched. However once the order has been dispatched, we are unable to make any changes and if you still do not require the item once received you must return the item(s) to our returns address in order to obtain a refund. See our returns page for more information. Please contact us via email or telephone to cancel or make changes to your order.
Please note: We recommend calling the office to make a change to your order since emails are responded to within 24 hours and so items may be dispatched before your email is seen. Our telephone line is open Monday - Friday 9.00am-5.00pm.
What Country sizes are your garments listed on your website?
All stock listed on our website is shown in UK sizes. We do have an International Size Guide where you can convert the UK size to other EU and International sizes. If you are unsure about fit and require further advice, please refer to our Size Guide. Alternatively, you can contact us via email or telephone for further advice. Please note: emails are responded to within 48 hours and our telephone line is open Mon-Sat 9.00am - 5.00pm.